Privacy Policy

Last updated: February 2026

Rollem88 ("we", "us", or "our") respects your privacy and is deeply committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register an account, and use our gaming services. We strictly adhere to the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By accessing or using Rollem88, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with a secure and seamless gaming experience, we collect various types of information depending on how you interact with our platform:

• Identity Data: When you register and undergo Know Your Customer (KYC) verification, we collect your full name, date of birth, gender, and valid government-issued identification numbers (e.g., Passport, Driver's License, UMID).
• Contact Data: We collect your residential address, billing address, email address, and mobile phone number to communicate with you and verify your location.
• Financial Data: To process deposits and withdrawals, we collect your bank account details, e-wallet information (such as GCash and Maya), and a detailed history of your financial transactions on the platform.
• Technical and Usage Data: We automatically collect technical information when you access our site, including your Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

2. How We Use Your Information

• To create, verify, and manage your Rollem88 account.
• To facilitate deposits, withdrawals, and the placement of bets across our casino and sportsbook products.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) laws, counter-terrorism financing (CTF) regulations, and PAGCOR requirements.
• To detect and prevent fraud, bonus abuse, collusion, and other illegal activities.
• To provide customer support, resolve disputes, and respond to your inquiries.
• To personalize your experience, recommend games, and inform you about promotions and bonuses that may interest you.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds: (a) your explicit consent upon registration; (b) the necessity to perform our contractual obligations to you; (c) compliance with legal obligations (such as KYC and AML laws); and (d) our legitimate interests in operating a secure, fair, and efficient gaming platform.

4. Data Retention and Security

We implement robust security measures, including 256-bit SSL encryption, firewalls, and strict access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your data is restricted to authorized personnel who require it to perform their duties.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. As a licensed operator, we are required by law to retain certain transaction and identity records for a minimum period of five (5) years after the closure of your account.

5. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Payment Providers: We share necessary financial data with trusted third-party payment gateways (e.g., GCash, Maya) to process your deposits and withdrawals securely.
• Regulatory Authorities: We may disclose your information to PAGCOR, law enforcement agencies, or other regulatory bodies when required by law or to investigate suspected illegal activity.
• Service Providers: We may share data with third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

6. Your Rights Under the Data Privacy Act

As a data subject, you have specific rights under RA 10173. You have the right to:

• Be Informed: Know how your data is being collected and processed.
• Object: Withdraw your consent or object to the processing of your data.
• Access: Request a copy of the personal data we hold about you.
• Rectify: Request the correction of inaccurate or incomplete data.
• Erasure or Blocking: Request the deletion or blocking of your data (subject to our legal retention obligations).
• Damages: Be indemnified for any damages sustained due to inaccurate, incomplete, or unlawful processing.

To exercise any of these rights, please contact our Data Protection Officer.

7. Cookies and Tracking Technologies

Rollem88 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our users come from. Essential cookies are necessary for the website to function (e.g., keeping you logged in). You can choose to disable non-essential cookies through your browser settings, but this may affect your ability to use certain features of the site.

8. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer at privacy@rollem88.com.ph. You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.